PRODUCT
Brands that join our sustainable marketplace are required to have answered a series of questionnaires that evaluate them in 5 distinct categories:
– Social & Cultural
– Quality & Certification
– Environmental
– Tech & Innovation
– Economic & Entrepreneurship
From the answers collected we calculate a score that we display in the brand’s page that you can use to guide yourself as you shop consciously.
We are currently working on a more streamlined shopping journey that aligns with our environmental conscious values. Once you purchase your item we estimate that it will arrive at your door in the second quarter of 2020.
Absolutely. Please contact our support through our contact page! We will be happy to assist you.
You can find our refund policies in the refunds page.
SHIPPING
Shipping costs will not be added to your pre-order at this time. However, we will display the maximum value we will charge for shipping an item at the checkout.
If you are ordering multiple items, there may be a chance they will be shipped from different countries. In that event, we will display the maximum value charged for each item per shipping origin.
We guarantee shipping costs of pre-ordered items will never be greater than the ones displayed at checkout, even if trade conditions change until the date of shipment.
Pre-ordering your items not only allows its availability, it also allows manufacturers to effectively manage their production runs and create only items which are in fact needed or desired by consumers.
If you are ordering multiple items, there may be a chance they will be shipped from different countries. In that event, we will display the maximum value charged for each item per shipping origin.
You can find the origin of a product in the product’s description.
We are currently working on reaching as many countries as possible. For the pre-order phase, we currently deliver in the following countries: United States, United Kingdom, Ireland, Sweden, Netherlands, Denmark, France, Germany, Poland, Portugal, Bangladesh, Panama, El Salvador and, South Africa.
Despite made-to-order being the main production process adopted by the vast majority of our brand partners, some labels may have small stocks of specific product references from time to time. When this is the case, your order will be dispatched within 2 to 5 working days.
We are currently setting up a network of logistics partners, consisting of transportation, storage and management hubs, which will soon allow us to provide you with the most secure, fastest and cheapest shipping alternatives available in the market. Additionally, the choice of courier and hub for dispatch will allow us to not only speed up the process, but also reduce our environmental impact and carbon footprint, by choosing the closest facility.
